Last Updated: May 2026
1. Introduction
AGK CORRETORA DE CAMBIO S.A. ("AGK", "we", "us", "our") is a foreign exchange brokerage authorised by the Central Bank of Brazil. This Financial Policy outlines the principles, procedures and standards governing our foreign exchange operations, investment advisory services and financial transactions. This policy ensures transparency, regulatory compliance and the protection of our clients' interests.
AGK operates under the regulatory framework of the Central Bank of Brazil and complies with all applicable Brazilian financial regulations, including AML (Anti-Money Laundering) requirements and the LGPD (General Data Protection Law).
2. Foreign Exchange Principles
2.1 Core Principles
- Transparency: All exchange rates, fees, and charges are disclosed upfront before any transaction is executed.
- Competitive Pricing: We offer preferential rates based on our direct relationships with international banks and clearing houses.
- Compliance: Every transaction is processed in full accordance with Central Bank of Brazil regulations and reporting requirements.
- Execution Integrity: Orders are executed at the agreed rate with no slippage or hidden adjustments.
- Confidentiality: Client information and transaction details are protected under the LGPD and our internal data protection policies.
2.2 Exchange Rate Framework
Our exchange rates are determined by:
- Prevailing market rates and interbank pricing
- Transaction volume and currency pair liquidity
- Client relationship and trading history
- Market volatility and settlement timing
- Regulatory costs and compliance requirements
3. Service-Specific Policies
3.1 Currency Exchange Operations
- Direct Operations: Transactions up to USD 500,000 (or equivalent) executed in our own position with immediate rate confirmation.
- Intermediated Operations: Larger amounts executed through our banking partners with competitive interbank pricing.
- Settlement: Standard settlement is D+1 for major currency pairs, D+2 for less liquid pairs.
- Cancellation: Requests must be made before cut-off time on the same business day.
3.2 International Wire Transfers
- Processing times: 24-48 hours for most destinations
- Same-day processing for instructions received before 3:00 PM BRT
- Full SWIFT tracking and confirmation provided for all transfers
- Compliance screening against sanctions lists and PEP databases
3.3 Import & Export FX Operations
- Correct classification of operations per Central Bank rules (código de natureza)
- Structured payment scheduling aligned with trade document timelines
- Support for advance payment, documentary credit, and collection terms
- Consulting on regulatory requirements for each transaction type
3.4 Pre-paid Travel Cards
- Cards issued through the Visa network with international acceptance
- Loadable in USD, EUR, GBP and other major currencies
- Cardholder terms and conditions provided at issuance
- Lost/stolen card reporting and replacement procedures
4. Risk Management
4.1 Operational Risk
- Segregation of duties across front office, back office, and compliance functions
- Dual authorisation for transactions above established thresholds
- Regular reconciliation of positions and client accounts
- Business continuity and disaster recovery procedures
4.2 Compliance Risk
- Client due diligence (KYC) at onboarding and periodic review
- Transaction monitoring for suspicious activity
- Screening against sanctions, PEP, and adverse media databases
- Staff training on AML/CFT obligations
4.3 Market Risk
- Position limits for proprietary trading
- Stop-loss and hedging protocols for open positions
- Monitoring of market exposure and counterparty risk
- Stress testing of positions under adverse scenarios
5. Fee Structure and Transparency
5.1 Fee Principles
- All fees disclosed upfront before transaction execution
- No hidden charges or undisclosed markups on exchange rates
- Annual review of fee structure for fairness and competitiveness
5.2 Types of Fees
- Exchange Spread: The difference between buy and sell rates, disclosed at the time of transaction
- Transfer Fees: Covers SWIFT and correspondent banking charges
- Service Fees: For specialised services such as structured operations or consulting
- Card Fees: Issuance, reload, and ATM withdrawal fees as per cardholder agreement
6. Client Onboarding and Due Diligence
- Comprehensive KYC assessment including identity verification and source of funds
- Documentation of client profile, transaction types, and expected volume
- Ongoing monitoring and periodic review of client information
- Screening against sanctions lists and politically exposed persons (PEP) databases
7. Complaints Handling
- Complaints may be submitted by phone, email, or in writing
- Acknowledgement within 2 business days of receipt
- Investigation by an independent team member
- Substantive response within 15 business days
- Escalation to our Ombudsman (Ouvidoria) if unsatisfied with the initial response
8. Regulatory Compliance
AGK operates in compliance with:
- Central Bank of Brazil regulations (Circular 3.691 and amendments)
- Brazilian AML Law (Law 9.613/98)
- Brazilian General Data Protection Law - LGPD (Law 13.709/18)
- Brazilian Foreign Exchange Regulations (RMç 277/11 and updates)
- COAF (Financial Activities Control Council) resolutions
9. Disclaimer
Foreign exchange rates fluctuate based on market conditions. Past rate movements are not a reliable indicator of future rates. The information on this website does not constitute investment, legal, accounting or tax advice. AGK makes no representation or warranty regarding the completeness or accuracy of information contained herein. AGK does not grant powers of attorney to third parties to act on its behalf as consultants and is not authorised to grant loans.
10. Contact
AGK CORRETORA DE CAMBIO S.A.
Rua Dr. Rafael de Barros, 209 - 9º andar
São Paulo - SP, 04003-041
Phone: +55 11 3123-7166
Email: info@agkcorretora-fn.it.com
Business hours: Monday – Friday, 8:00 AM – 6:00 PM